Today, as I walked away from my most recent engagement, I was reminded of what makes IT solution architecture and delivery enjoyable for me. It’s hearing customers rant about:
* Reduced operational costs
* Improved service delivery
* More effective use of limited interactions with constituents
Right? No. Sure, all of those were present after the solution was delivered but those didn’t top the list. Instead, here’s the one that got me:
“I’m going to give you a valentine!” - as stated by the person who had the longest list of pain points just a few months ago.
It’s not always about the 1s and 0s, or the 1s + the number of 0s behind it. Today it was simply about delivering a technology solution for someone to make her life easier.
Friday, February 13, 2009
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